Chapter 23 Cancellation of his Platinum Card
After Liu Tianxin paid the payment on the first floor, he carried a big shoe box and rushed to the second floor. The fastest update
Ding Yu couldn't take a look at a girl with such a big bag, so he had to take over the long bag.
Not long after they arrived on the second floor, they saw a group of people gathering in front of the Aeg brand.
There were seven or eight people around 511 and 3o7, and there were also several young men and women around.
Liu Tianxin and Ding Yu also leaned over there.
Jiangshan was blushing and saying something. When Ding Yu saw that it seemed to be related to the shopping mall, he accelerated his pace and came to Jinyuan's body to look at it.
Jiangshan said something to a young man with a medium figure and a 30-seven-year-old head.
Jin Yuan looked back at Ding Yu coming, and told Ding Yu about what happened to Jiangshan just now.
It turned out that Jiangshan and Qiu Yinger arrived at the Aeg counter again. Qiu Yinger tried the cotton jacket she had long wanted. At the instigation of Jiangshan, she also made up her mind to buy it, with a price of 9oo yuan.
Seeing that the two were so happy, the waiter was very happy and said to them: "This is the only one of these styles, this lady caught up, it's just right."
When the two of them came back to the payment station with shopping receipts, the waitress who was still happy just now had a little embarrassed face.
Qiu Ying'er saw a woman wearing heavy makeup trying the long cotton jacket she had just tried. She didn't care, so she gave the payment receipt to the waiter.
The waitress said to the woman with heavy makeup: "Madam, I'm sorry. If you like it, I'll urge you to get the goods now. The clothes of this code are already on the way."
The woman with heavy makeup pouted and ignored the waitress, but said to the young man with a 30-seven-year-old head next to her: "Wenbin, you are not a platinum member, can we give priority?"
The young man was stunned, nodded, and said arrogantly: "Yes! I am a Platinum member, please let the clothes buyers wait."
The waitress said with awkward expression: "Mr. Jia, you... are our old customer. I will apply for a lower price for you. This lady did buy it first. You have paid the payment. If you buy it, plus the discount for platinum membership, I will apply for a price of 78o yuan for you."
Waiters are subordinate employees of the brand. They also have the right to apply for prices in terms of price, but they must follow the training and command of the mall.
The young man named Mr. Jia blew his face, "You all know what my surname is, why don't you give me any face?"
The woman with heavy makeup became even more excited. She stepped forward and said with white eyes: "That's right, we always come and don't take care of you. Are you doing business?"
The waitress muttered in her heart, Mr. Jia was not yours the one who received it two days ago, so why are you so arrogant to me!
However, she just thought about it in her heart, and explained with a smile on her face.
He was the only one in Jiangshan's family. He was spoiled when he was a child. How could he bear such unfair things? He said to the waitress: "Okay, give us the clothes, we're leaving."
The waitress smiled and said to Jiangshan: "Sorry, sir, please wait a moment, I'll communicate with you."
The woman with heavy makeup is not a fuel-efficient lamp. She just won’t take off her clothes when she puts on her body!
Jiangshan is still young. Logically speaking, as long as he puts pressure on the waiter, it will definitely be the mall or brand owner to solve the problem in the end.
He couldn't help but say, "What's wrong with the Platinum Card? There must be someone who comes first and then."
As a result, Mr. Jia oh, he stood up, "Why, platinum is awesome, are you a Platinum member?"
Jiangshan showed Mr. Jia's aggressive look and was unscrupulous. However, he knew that there was something wrong with his tone at the beginning, so he calmly argued with the waitress and no longer paid attention to Mr. Jia.
Several male and female classmates from 3o7 and 511 passed by here. Rowling also stood up for Qiu Ying'er and asked the waitress to pay the goods as soon as possible, otherwise they would complain to the business management.
Seeing that there were many people on the other side, Mr. Jia took out his cell phone and called, and called a few young men and women over. It seemed that they were also in groups to go shopping.
"You have so many people. Today I put my words here. We have made sure to buy clothes. Why can't I be a platinum member first?"
The waitress was a little troubled. Mr. Jia has spent more than 10,000 yuan here since the opening of the business.
Although her clothing is not high-end in the mall, it is easy to fool young girls. Aige is a standard youthful girl clothing brand.
As she turned around and went back to make a phone call, Ding Yu happened to arrive and stood behind the crowd and watched.
He didn't say anything, and saw what the waitress did.
The waitress said: "Mr. Jia, let this lady give you this dress. I applied for a new price, 58o, and get one for you. It will arrive the morning after tomorrow. It is a reward for your visit."
The mall does not allow selling goods like this, but special circumstances are handled. Ding Yu is still very satisfied with the waitress's handling method. She at least meets the standards of high-quality service.
The surname Jia thought to himself: All friends have been called, and there are still a group of people around him, especially a tall and innocent beauty who has just arrived, he can't give in!
The pure beauty he saw was Liu Tianxin.
Originally, I brought this newly arrived young woman here to save some money. The price given by the waitress just now was indeed very interesting.
But he couldn't just finish it like this, so he had to let his friends and the beauty who just came here know the awesomeness of Platinum members.
He pretended to be gentle and nodded to the waitress, saying, "I won't make things difficult for you, I'll say a few words to that buddy."
He approached Jiangshan and then said loudly: "I spent 20,000 yuan here a month and got a platinum card. How could I enjoy some platinum treatment, right? Look at it, you come again the day after tomorrow, we will wear this one first."
Jiangshan was so angry that Qiu Ying'er was also angry, "It's great to have money. There is always someone who comes first and then comes."
Ding Yu walked over from Jinyuan and said to Mr. Jia: "What if we also have a platinum card."
The students in the two dormitories were shocked. Why did everyone know Ding Yu? There is also a platinum card. Why don’t you take out the platinum card?
"Uh..., take it out and take a look!" Mr. Jia thought Ding Yu was bragging about the unfair young man.
Ding Yu really didn't have a platinum card, but he waved his hand to the waitress who was about to come and explain and said, "What do I do if I take it out? Let's talk about it first. Are we the platinum member who came first!"
The surname Jia's eyes rolled, and Niu said coquettishly: "That is the platinum membership privilege I exercised first. It's useless for you to take it out. What have you done long ago? Why didn't you say it just now?"
After saying that, he took out his wallet, pulled out a bright silver card from the wallet, and shook it at Ding Yu.
The friends behind him were all there smiling, agreeing with the urgent wisdom of the young man surnamed Jia.
Ding Yu was so happy that he pulled the waitress into the room and walked a few steps inside, asking: "Old customers of your brand?"
"Yes, Mr. Ding, I'm sorry, I don't know that those students are your friends."
Ding Yu has conducted three trainings for waiters of all brands.
What is the content of the training? It is a variety of scenario simulations, how to deal with tough customers, what should customers hesitate to buy clothes, etc. These are all learned by him when shopping in large shopping malls in later generations.
The purpose of Ding Yu's training is to enable salesmen to achieve smiling service more than ten years in advance, so that customers can find any faults. If there is a fault in the service attitude, it is not possible!
The customers who are really difficult to deal with will be handed over to the mall’s commercial management department.
Ding Yu ran to the fitting room inside and made a phone call.
After a while, a foreigner from the Xiangjiang team came over.
He is Ding Yu's secret weapon. The so-called foreign monks are good at chanting scriptures. When the Xiangjiang marketing team entered the department store, Ding Yu's eyes lit up when he saw this British man from Xiangjiang. It just so happened that the position of this foreigner named Smith also met his psychological position. The business management manager specializes in dealing with various problems.
Sure enough, as soon as Smith came over, a series of English shocked everyone on the field, but after he pretended to behave, he said in the crappy Huahe Mandarin: "What's the matter? If you have any questions, just say it."
Ding Yu covered his face from the side. What kind of gangster did he learn Mandarin from?
Fortunately, when it comes to shopping mall service terms, Smith's Mandarin is much fluent, "Sir, please show your platinum card."
Mr. Jia was also stunned by foreigners. The department store is amazing. Do they hire foreigners to be business management managers?
But he felt confident and proudly handed the platinum card to Smith.
Smith looked at the Platinum Card and sighed and said, "You Chinese people are more important to come first and then arrive. Our mall understands this etiquette, and our country also has a gentlemanly sentiment like 1adyfirst. And the Platinum Card only enjoys economic discounts such as discounts and platinum membership day package activities. In other cases, we must maintain the order of the mall according to the traditional "first come first served" principle."
The young man surnamed Jia was stunned. How could a foreigner be so disrespectful?
"I want to complain to you! Tell your general manager and go to the Consumer Association to sue you." Mr. Jia shouted in a hurry.
"It was our general manager who informed me that you could go to the Consumer Association to sue me, we can argue." Smith said word by word, "From now on, your platinum card has been cancelled, and all the goods you consume can be returned. We will give you a refund. If you have a debt of 15 days, you can refund you the excess interest at the deposit rate of the local bank."
Damn, everyone present was shocked. The department store was so amazing. There was such thoughtful service. Cancel his platinum card, refund his money, and give benefits... The interest is so awesome!
OK! I'll withdraw now. I'll tell my friends in the circle to ask them to refund the platinum card and see what you do!
After saying that, Jia was so angry that he turned his head and left!
Chapter completed!