Chapter seven hundred and ninety-eight warning
Services, whether they are the previous consulting services or the subsequent after-sales services, are big problems, and there are many uncertain factors in them. It is really not that easy to do it well.
For example, online shopping refunds are not a problem with Alipay’s own service. It may be a problem with the online shopping website. People will get you a return, but the refund has not arrived yet. What should you do at this time? Will Alipay’s company pay the money by itself?
This seems to be fine, but what if someone quarrels with someone on the online shopping website?
Therefore, there are still very unstable factors in the middle, but in Tang Hao's philosophy, such things are absolutely not allowed to happen. If you always want to argue with me, then I'm sorry, our Alipay will not cooperate with you. You can find other payment channels yourself.
In the future, Alipay will have a mandatory link in cooperation with those online shopping websites, which is to solve the problem 24 hours a day. That is to say, users can use Alipay to pay the bill and then return the goods in the future and apply for a refund. Alipay will send the original money back within 24 hours.
This requires the cooperation of online shopping websites.
Of course, this is just an example. Alipay has many main businesses, and the most important thing is to transfer money.
Transfers, but when transferring money, although there are very few people in this world who have the same name and gender, and whose bank number is so coincidentally different, they do not exist. If it really exists, then it happens to make a mistake and transfer the wrong account?
There is no problem at all. There is a protection option among the Alipay transfers.
Since Alipay transfers are effective immediately, that is to say, there is no delay time, if you confirm the transaction, the order will be generated within a few seconds, and the transfer will be completed quickly. After a few seconds, the other party will receive the money you have sent to him.
This is a small amount transfer that takes effect immediately, but large amount transfers will take effect immediately. This is a request made by Tang Hao. However, if the amount is too large, you can choose a protection in order not to be afraid of problems. This protection time is half an hour.
During this half hour, the order will be generated and the money will be transferred, but the other party cannot withdraw the money. You can use this half hour to determine whether the transfer is wrong. If the transfer is wrong, you can apply for a return, and there is a certain time buffering in the middle to be as safe as possible.
Many people seem to have made mistakes between banks and banks, especially cardless deposits. As a result, they have been quarreling for a long time and cannot recover the money. They can only blame themselves and suffer vain losses.
Tang Hao doesn't want such a thing to happen, because even if someone makes a mistake, once the matter is exposed, the person is the victim and makes people feel sympathetic, and they will all blame it on Alipay and then label it an unsafe label.
That is definitely not a good thing, it is also a matter that is not beneficial to the company. If you can try to avoid it, you can avoid it.
This is also one of the types of services and it is also where Tang Hao strives to be perfect.
"The operation department is very complicated. Many things need to be handled by the operation department, but more things are not an excuse. You need to do it to the end. If possible, divide the department into several parts and divide the responsibilities well. This will make the chance of making mistakes smaller. As for people, as long as they need them, they will report to the Human Resources Department. As long as it is reasonable, the Human Resources Department will approve it." Tang Hao finally explained.
Alipay is a commercial company, not a Shantang charity.
If you recruit people to eat the sound of the empty talk, once Tang Hao knows, the head of that department will definitely have only one result, that is, get out, and then the head of the human resources department will also get out.
Do you think there is no responsibility?
Your department does not need to use so many people, but you have to recruit so many people. Even if the Human Resources Department agrees that you recruit so many people, but you can recruit randomly without investigation. How can Tang Hao tolerate it?
People can be recruited, but recruiting them requires work, not to let you work as a white-collar worker, and you can rely on the company's old foundation.
In fact, this happens to many companies.
The department submitted a recruitment plan, but the Human Resources Department did not even check it, but agreed, and then recruited more useless and unnecessary people. Many people had nothing to do all day long and received their salary, which was no different from nursing homes.
Tang Hao has seen such a thing and hates it very much, so he is not allowed to happen.
Unfortunately, the operation department of Alipay is the most likely department to have such a thing. He had to get a vaccination in advance and warn him by the way.
Sure enough, the manager of the operation department was stunned and reacted.
This is a warning to him. How could he not take it seriously? He did not dare to underestimate the young man sitting in front of him. In fact, he was recommended by Li Chaoren to work in Alipay, but he was also warned by Li Chaoren.
In the past, Alipay did a good job and achieved results. Your future was very broad. On the contrary, if you couldn't do it well, there was only one result, and you would be completely finished and you wouldn't be able to go back in the future. If you were fired, he wouldn't come forward.
When Li Chaoren said such words, it was blocking his way out and also indicating that he would interfere in the matter of Alipay, but Tang Hao's power was definitely above Li Chaoren. If Tang Hao wanted to fire him, Li Chaoren would not say anything or let him go back. It was that simple.
This is a life decision and a career change point.
Of course, Li Chaoren didn't give him a choice. For example, he could choose not to go to Alipay and still stay in his original position, but he finally made a choice and came to Alipay and fought hard.
To put it bluntly, he had no way out and could only fight to the death. Therefore, he was careful and did not dare to be careless, and even more so in the future. However, he was not sure whether he would make mistakes in the future, but he reminded himself at this time, remembering Tang Hao's words deeply in his mind, as a wake-up call, and ringing them from time to time will not forget them.
"Okay, it's getting late. If you have something to do, go and work as soon as possible. If you really can't finish it, leave work early. If you really can't finish it, you can get off work too. I know there are many things to do, but I can't let people work endlessly. Exhaustion will affect the efficiency of work and is also bad for the health. I'm not that sarcastic."
Tang Hao finally made a joke that he still had something to do, but he wouldn't be too busy for too long, at most two hours. No matter how much or not, he would choose to get off work.
...... (To be continued, please search for Astronomy, novels are better, updated and faster!
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Chapter completed!