After this pleasant conversation, the customer was satisfied and the problem was solved.

The two people walked out of the reception room. Wu Bin personally took the other person to change rooms, and arranged them to the floor where he used to be the floor supervisor. Here were all his cronies!

This was also the only floor that did not cause trouble for Wu Bin. After the guest was arranged to check in, Wu Bin accompanied the guest to check the room and made sure there was no problem before Wu Bin turned around and left.

Then Wu Bin came to the monitoring room and asked him to call up the surveillance of the floor where the guest was causing trouble, especially the video of the incident.

The hotel uses high-definition cameras with recording capabilities.

Then Wu Bin took the surveillance content and returned to the floor where the incident occurred, and called the floor supervisor who was making trouble for him and the relevant persons in charge into the conference room.

"Everyone, I have solved the matter and the guests have been accommodated and moved to other floors!"

"Now we officially start reviewing today's incident!"

"As for the punitive measures I mentioned before, they don't count. They are just to appease the guests! Thank you everyone for your cooperation at that time!"

"But now that the guest has been appeased, there still needs to be a result on this matter. What is the problem?"

"As for the hair issue, I know, I definitely can't explain it!"

"This is in accordance with the hotel's regulations, so it will be based on the guest's complaint. The punishment will be whatever the hotel's regulations require!"

After everyone sat down, Wu Bin briefly talked about the whole thing, especially the issue of punishment, which was just to appease the guests.

Of course he will not change the punishment measures at will. This is a rule that the hotel has figured out for a long time. If something really happened and the punishment was as he said, all the employees would have fled!

Therefore, only the employee in charge of the room will be punished, and if the punishment is in accordance with the regulations, it will be much easier for the other party to accept it. Compared with what Wu Bin said before, this is really good news!

Everyone breathed a sigh of relief, but the floor supervisor felt that it might not be over yet, because Wu Bin looked at him with a very unkind look!

"Now, let's deal with another issue that hotels often overlook, which is the ability of our staff to handle problems!"

"I went to the security department and asked for floor surveillance. I can basically restore the situation at that time!"

"Because the camera is far away, if you want to hear the conversation clearly, the sound must be loud. The noise may be difficult to hear, so please be patient!"

What Wu Bin really has to do is to tell the customer what he has learned, and focus on the staff’s poor attitude in handling the problem!

This matter is not just a matter of their working ability, because he suspects that this is a strategy to deliberately anger the guests and to deceive him after knowing the huge contradiction!

The floor supervisor's expression changed. He didn't expect that Wu Bin had solved all the problems and would call in surveillance. If he followed the normal way of dealing with problems, there would be no need to call in surveillance for this kind of thing!

Moreover, the floor supervisor always thought that the surveillance camera was so far away that he could not hear the conversation clearly, but he didn’t expect that he could hear it!

Suddenly everyone's expressions were very strange. Many of them had guesses about what happened, and they felt something was wrong at that time!

And the floor supervisor knew that this was a solution he deliberately discussed with the employee, deliberately causing trouble to Wu Bin!

After Wu Bin finished speaking, he opened the surveillance content that he had intercepted. At the beginning, after the guest complained, the employee in charge of the room came to deal with it.

Sure enough, it was difficult to hear clearly due to the distance, but after turning the sound to the maximum, although there was harsh noise, the conversation could still be heard!

Then I heard this employee communicating with the guest. His tone was not very good, and he did not use honorifics as required by the hotel. After the guest raised the issue, he quickly shied away from the problem and even hinted that the guest was deliberately looking for trouble, which quickly intensified the conflict.

!"Explain, why is this happening?"

Wu Bin paused the monitoring content and pointed to the person in charge of the guest room and asked.

The person in charge was too scared to look at Wu Bin. It was originally just a routine departure of the hotel, but now the content of the surveillance means a different meaning. He deliberately angered the guests and did not do things according to the hotel's requirements.

"I...I'm not in a good mood today. There's something going on at home, so I'm not very polite!"

The staff member casually found an excuse and said.

This guy didn't reveal their floor supervisor, which was pretty good, but actually it would be useless if he did. It would make them even more despicable, so it's better not to say anything.

"This is no reason. You should all have received training when entering the hotel!"

"If something really big happened at home, you could have asked for leave. But if you didn't, it means the matter was not serious. And if you spoke like this to the guests, it was no longer a matter of dereliction of duty. You were deliberately looking for trouble to anger the guests!

"

"I'm not very sure about your purpose of doing this, and I don't want to guess, but everyone probably has their own guess!"

"But I think you are no longer suitable to work in a hotel! Go settle your salary later!"

Wu Bin looked at the other party coldly and said, directly pointing out the loopholes in the other party's words. Wu Bin even hinted at this guy's purpose and hinted that he had guessed the reason, but did not say it clearly.

But the others are not fools. They have even heard about it a little bit. They are all very scared at this moment. They also feel that Wu Bin is really not a simple person. Now they have to be careful!

Of course, the person who was most afraid was the floor supervisor, but I felt relieved when I saw that the employees did not reveal themselves.

Ordinary employee Wu Bin has the right to be fired directly, but Gu Hui only has this right, so he will not lose his job!

"Okay, let's continue watching!"

After Wu Bin took a deep look at the floor supervisor, he said lightly and let the surveillance content continue to play.

The employee didn't handle it well and the customer asked to call the superior, so the floor supervisor was called.

But when the floor supervisor came, his attitude and tone were very bad. As the guest said, it was the floor supervisor himself who asked to post this matter online!

From the monitoring, it seems that the floor supervisor is either here to deal with the problem, or he is here to continue to amplify the problem, deliberately making the matter more difficult to end. This is the beginning of truly irritating the guests!

The monitoring stopped here, because Wu Bin will be the one to deal with the problem next. Everyone knows it and doesn't need to see it.

"Director Zhao, you speak for yourself!"

Wu Bin turned around and stared at the supervisor who deliberately caused trouble for him and asked.

We are all members of the management team and are very familiar with the various affairs of this department. We all know exactly what is wrong and what violations have been violated.

The floor supervisor's face turned completely dark. He didn't expect that he was being tricked. Wu Bin adjusted the monitoring and turned the monitoring sound to the maximum, so that he could hear the conversation clearly. This was something he didn't expect!

As long as the guest says this, he can evade it by saying that the guest deliberately framed him, and other his subordinates will definitely speak for him, but surveillance is real evidence, and there is no way to quibble!

"this……"

The floor supervisor didn't even think of a good reason.

"What is this? Are you in a bad mood too? Or is the other person in conflict with you, so you can't help it?"

Wu Bin asked coldly, this guy's method is really too much.

If you are not convinced by me, you can find other ways. You deliberately angered the guests and taught them how to discredit the hotel. This is too much!

You have gone beyond the scope of internal fighting!

"Wu Bin! Don't go too far! What qualifications do you have to speak to me like this? You just don't understand anything. You worked in my position for four days and then got promoted quickly!"

"No matter what background you have, you can't bully people like this!"

Manager Zhao couldn't bear Wu Bin's rebuke, so he immediately turned against Wu Bin and started to attack Wu Bin.

"Whether I am qualified or not has nothing to do with the matter itself. This is not something you are qualified to manage. I am the person appointed by the general manager. Let's just discuss the matter!"

"As the floor supervisor, you should be very clear about our work requirements and regulations!"

"The people under you are not doing things well. As the direct leader, you have this unshirkable responsibility!"

"But you went to solve the problem yourself, but deliberately expanded the problem and deliberately angered the guests."

"I now suspect that it's not that you don't understand or that you are incompetent, but that you did it on purpose!"

"If I report this matter to the general manager, it won't be a question of whether I am qualified to hold this position, but whether you are qualified to stay in the hotel, right?"

Wu Bin sneered and used his qualifications to attack himself. This is too childish!

Now that I have the evidence, I talk about things by myself. I want to confuse concepts with myself and dream!

When Manager Zhao heard what Wu Bin said, his face became even uglier!

Wu Bin is threatening with his job!

He could also imagine the consequences if Gu Hui found out about this matter!

Gu Hui can tolerate their competition, but he will never tolerate this kind of bottomless competition!

Although Wu Bin never pointed out the purpose of him and his men, everyone is not a fool!

In addition, people like them already knew it in their hearts!

This video can almost be used as ironclad evidence for speculation. One look at it and you can confirm that he is deliberately causing trouble to give Wu Bin a hard time!

This was solved by Wu Bin. If Wu Bin had not solved it, although he successfully proved that Wu Bin was not capable enough, the other party sent this matter to the Internet. The reputation of Taolin Hotel, which has always been at the forefront of local public opinion,

The damage caused is immeasurable!

This is just getting mad and ignoring the interests of the hotel for personal gain!

Director Zhao broke out in a cold sweat as he thought about it. It was not easy for him to get into this position. It was really possible for him to compete to be the department head, but now he might be fired!

After leaving Taolin Hotel, this industry is different from other industries. He almost has to start over again. As for benefits and benefits, there is no place in the local area that can compare with Taolin Hotel!

"Director Zhao! I only called a few of you for this meeting and did not hold a department meeting. Do you understand what I mean?"

When Wu Bin saw the other party like this, he spoke again and reminded the other party.

Manager Zhao's eyes widened suddenly. He was also a smart man, and he knew it right away!

"Manager Wu, I'm sorry, it was my jealousy that caused me to do such an unflattering thing!"

"I will definitely work hard in the future. I hope you will give me another chance!"

After Manager Zhao stood up, he gritted his teeth and honestly apologized to Wu Bin for his mistake.

He even admitted on the side that this incident was done on purpose by them, just to embarrass Wu Bin.

"Director Zhao, you are overreacting!"

"We still have to put the overall situation first in everything we do. The hotel treats everyone well, with almost double the salary and benefits of similar jobs outside. We must have a conscience!"

"I know this incident is sudden, and it may be difficult for you to accept it, but let's not do it again!"

"You and your employees will only be punished according to the hotel's original dereliction of duty regulations. All decisions I have made before are invalid!"
Chapter completed!