Wu Gan even wanted to know the process of receiving guests at the front desk, but no one was willing to explain it to him in detail. They were just perfunctory and left Wu Gan to explore on his own.

Wu Gan had no choice but to find a way on his own, read the check-in procedures posted by the company for guests, search for some relevant knowledge on the Internet, etc.

But there are bound to be differences between these and actual work, because each hotel has its own internal regulations and requirements, and there are also some things like employee handbooks, but no one gave him a copy.

Wu Gan had no choice but to search everywhere by himself, and found a lot of useful things in the utility room, such as some documents recording department fines, so he knew what couldn't be done!

I also happened to find documents related to attendance requirements, and finally found the employee handbook, some requirements for front desk work, etc., and some documents for meetings.

Wu Gan has really never been exposed to hotel management before. Although his family is also engaged in this aspect of business, the most contact he has with hotels is to stay there by himself. Usually there is someone to handle all the business, or he goes there by himself.

After arriving, as a guest, I saw some superficial things.

So he had a lot of knowledge to make up for. After gathering all the information he found, he found a seat alone before getting off work and studied while watching and observing how others received guests.

There were too many things to learn and memorize, so after get off work, he even went to the bookstore and bought books on hotel management and other related things. He also bought coffee as a guarantee of refreshing himself, and returned to the dormitory arranged for him.

The hotel's dormitory is pretty good, with large quadruple rooms, similar to university dormitories. Each room has its own bathroom, as well as 24-hour hot water, power supply, internet, etc.

Wu Gan came to his dormitory. The four people in the dormitory were actually from four different departments. The other three had nothing to do with the front desk.

And everyone is either very tired after get off work, or they just don't want to talk to Wu Gan.

Wu Gan didn't have time to get acquainted with these people. After he took the initiative to say hello, he started to read books and information. There was nothing he could do about it. He knew that the first few days would be the most difficult. Those old employees might have just said hello to them.

Make things difficult for yourself, so it’s basically impossible to rely on the help of these people!

Wu Gan was reading books crazily. This was the best solution he could think of for the time being. On the other hand, he hoped that he would not encounter particularly difficult customers when he started working!

Wu Bin's side is not easy either. Suddenly a person who knows nothing is parachuted in to manage two floors. Those old employees must be very unconvinced. Why aren't they promoted among themselves?

So they also quickly caused trouble for Wu Bin. Someone deliberately passed the customer's complaint to Wu Bin and asked Wu Bin to handle it. Wu Bin was new to the company and didn't even know the process. He didn't know who should handle it, how to handle it, etc.

There are also people who deliberately disobey Wu Bin's instructions. You just came here and I can see that you don't understand. I have reasons to rebuke you or refuse to say anything you say. What can you do to me?

Especially for Wu Bin's position, it is difficult to find relevant books to study, and most of them rely on work experience!

But Wu Bin was not helpless. When it was time to get off work, he chose a guy who didn't seem to be difficult to talk to. He probably chose to treat him after getting close to him!

When the other party heard that someone was treating him, he actually agreed. Wu Bin spent a lot of money to invite the other party to sing and drink. When the other party was 40 to 50 minutes drunk, he pried open the other party's mouth!

"Brother Bin, your sudden landing has made everyone very dissatisfied with you. Several old employees feel that you have taken their positions, so of course they are targeting you!"

"And when the old team leader left, he said that the new guy had offended the big boss above, and the big boss was too embarrassed to deal with you directly, so he left you here!"

"So many people think that it's okay not to cooperate with you, as long as they make things difficult for you enough and you can leave if you can't hold on!"

"The old employees are even more anxious for you to leave as soon as possible, so that they can compete for the position of team leader!"

After this person was drunk, he actually said a lot of things. If the other person was sober, he would definitely be on the side of others. But when he was 40 or 50% drunk, coupled with Wu Bin's flattery and flattery, the other person would

I'm so excited, I feel like I can tell my heart to you, otherwise I wouldn't be sorry for Wu Bin's treat!

"Brother, thank you so much for reminding me! I don't think these are big problems. As long as I do my best, everyone will accept me one day."

"What I don't understand the most right now is how to carry out our work. Please teach me this. As long as I do my job well, no matter when I leave this position, I will try my best to let you take over my position?"

"

Wu Bin understood the source of everyone's hostility, but he felt that this was not the point. The most important thing for him was to understand what he should do and how to deal with these issues.

After all, I am their leader. As long as I know the scope of my responsibilities and how to work, I can try to control them. The position of leader means power. This is also my reliance, so I can't waste it!

"Actually, the previous team leader usually did nothing but was responsible for assigning tasks and checking everyone's completion!"

"This position is mainly based on seniority. Once you have seniority, it is natural to get this position. Everyone just listens to what you say. They are very familiar with what to do!"

"What the team leader had to do was to do a few things. Some high-status guests and ordinary employees went there, which seemed disrespectful to the guests, and then he had to hold a meeting to report the work to the superiors!"

The other party said directly to Wu Bin, which was very straightforward. To put it bluntly, he was telling Wu Bin that your problem lies in your qualifications. If your qualifications are really enough, it doesn't matter if you don't know how to do it!

Leaders manage people, not do the work themselves. He made this position clear!

Wu Bin finally understood that the difficulty of this position turned out to be to convince the crowd!

"Then is there any way I can make them quickly convince me and stop targeting me? Or if I can't help them, what rights do I have to check and balance them?"

Wu Bin filled the other party's glass with wine, lowered his posture and touched the glass and asked.

When the other party thought that Wu Bin had promised to leave, he tried his best to convince him to take over. Coupled with the stimulation of the brain by alcohol, he really knew everything at this moment and said everything!

"Helping them probably won't help much! Even if you do, they think you are just showing off. For example, they are late and make a small mistake at work but it is not a big problem. You can help cover it up, but they may not be grateful to you.

!”

"But your rights are actually not small. The team leader is responsible for monitoring everyone's work results and giving everyone a test score once a week!"

"This score is very important. It is related to everyone's performance and bonuses. This is a lot of money. In our hotel, performance and bonuses are sometimes more than wages!"

"If your score is too low, you may get very little, but that's real money!"

"But they also have the right to appeal, and you can't suppress them casually. Without a proper reason, you may get yourself into trouble in the end. The previous group leader would never give a too low score, but he would control a few high scores every time.

Score, use these high scores to control everyone!"

"Those who have been given mid-range scores are not very resentful when they see that there are many people like them. Then everyone competes for those high scores. They have to perform well and please the group leader!"

What this man said was really quite useful. Wu Bin's eyes widened when he heard it. This is the so-called art of controlling people!

The team leader in front of me was very good at this, so he was very successful. I really have to learn from this senior's experience!

The two of them drank and chatted like this, ranging from superficial matters to the handling of some detailed issues. The drunker the other party was, the less likely he was to hide it. But sometimes he had to judge whether this guy was involved in personal affairs and bragging.

Of the two Wu brothers, one took the approach of having his own golden house in the book, while the other started from the perspective of human relations and sophistication.

But there is nothing we can do about it, because everyone has different positions. Although Wu Gan is also the team leader, he also has relatives to receive guests. The identity of this team leader is not very obvious. He must first improve his personal business capabilities, otherwise he will never be qualified.

own position.

Wu Bin, on the other hand, is mainly a manager. If he manages people well, everything will be fine!

In this way, the two of them stayed up until midnight, and finally set their alarm clocks and went to sleep. Early the next morning, they each came to their work stations and officially started working.

Wu Gan was wearing a crisp suit, and he paid great attention to his personal image when working at the front desk. With his appearance, he had a good foundation and looked quite good.

However, after I came to the front desk to change my shift, I found that other people paid little attention to me, and even deliberately left the work to him.

At this time, he found that he still had an important problem that he had not mastered, which was learning how to use the internal system!

Taking advantage of the lack of customers early in the morning, in order to make up for this loophole, he lay on the computer and began to study. In fact, there is a trend in current design and programming, which is to make it as simple, clear and easy to operate as possible.

So after concentrating on it for half an hour, he felt that he had basically mastered the working system of the front desk.

Then a guest came, and everyone else quickly moved back, deliberately leaving him alone at the front. The guests naturally came to him!

The other staff looked like they were watching a good show, but in fact they also had some old employees who felt unconvinced because they wanted to see Wu Gan get into trouble.

But they never expected that after Wu Gan had pondered over the relevant knowledge all night, he would make up for his biggest shortcomings in the morning.

Then there were no big problems in communicating with the guest. At most, he was not very skilled, but he was not a very difficult guest. Wu Bin quickly helped the guest complete the check-in.

"You go and take our distinguished guest to the guest room!"

Wu Gan finished his work and immediately said to the person responsible for guiding the way, speaking in an unquestionable tone.

The other party originally wanted to make things difficult for Wu Gan, but Wu Gan's skillful operation made him feel a little guilty. Then Wu Gan spoke to him in this familiar command tone, and he subconsciously turned around and followed Wu Gan's request.

He did it, and when he reacted, all the customers had followed him, and he couldn't go back on his words.

The first order was completed, and Wu Gan breathed a sigh of relief. He was actually nervous, but no matter how nervous he was, he couldn't show it. Even if he spoke slowly, he couldn't stutter. The customers wouldn't even notice it.

Others who were waiting to see the show were also disappointed. They had heard Wu Gan introduce himself when he came yesterday, and they had never had any knowledge in this area. They also judged from Wu Gan's words that Wu Gan was not lying.

.

But in one night, Wu Gan completed such progress and transformation, which surprised them all.
Chapter completed!