September 24, 2019, evening.

After receiving the call from Xiao Hai, I hurried to Chegong Temple.

Although at the current time point, Shenzhen Metro is still within the operating time point.

But obviously this kind of emergency fault with serious warnings is not allowed to arrive by public transportation, even if it arrives by public transportation, it will be at most 10 or 20 minutes slower.

It is even likely that these twenty minutes are insignificant during the failure resolution process.

But even so, the dual regulations of the company and the customer must arrive at the fastest speed.

Especially as the company promises, when a serious alarm occurs, you will arrive at the customer's site within 30 minutes.

How to say it, attitude is very important.

So, I just finished reading the pictures sent by Xiao Hai and waited for the taxi.

On the way, I urgently contacted the second-line engineer at the company headquarters and gave the corresponding information back.

Second-line engineers are also required to provide necessary remote technical support.

At this time I didn't even have the heart to think about other things.

Although she is not included.

This time point is no longer a peak congestion period, especially from outside the pass to inside the pass.

It took me more than twenty minutes to arrive at Chegong Temple.

Xiao Hai is faster than me: "Mr. Lin, please see what's going on first. The current business status is still normal, but the serious alarm has been issued three times in a row."

“…”

I showed a little smile on my face and said, "There is no problem with the business, so it shouldn't be a big problem, so don't worry."

Xiao Hai was indeed much more relaxed.

In fact, although there is a problem with the customer's equipment, the responsibility lies with us, but the pressure is also with the customer.

For example, there was a serious failure the previous year, and the same user collapsed on the spot three times in a week, so that the performance of the Information Technology Department was 0. In short, almost every employee lost tens of thousands of yuan in benefits.

Originally, according to the general process, I should have logged into the system to check the status, but this time I did not follow this process, but went to the computer room to check the hardware status of the equipment first.

“Nothing is wrong with the hardware.”

I said with a smile.

Xiao Hai relaxed a lot again.

Then in the operation and maintenance work room next to the computer room, I began to log in to the system for operation and judgment.

At the same time, second-line engineers also reported some information.

All are useless.

For a moment I was a little helpless.

The most uncomfortable thing is to not find the problem. Although there is no business failure for the time being in this state, I am afraid that the failure will come in the next second.

“Huh?”

I was suddenly stunned.

This scene seems a bit familiar...

Isn’t it an unintentional misoperation state when I was conducting experimental environment tests on my computer?

"Do I want to take advantage of this opportunity?"

I had some thoughts.

There is some contingency between technical matters.

Now all the second-line engineers in the backend are blinded and have never encountered such a situation.

Even the R&D team was confused.

because……

The job of R&D engineers is to solve bugs and create more bugs.

After a little pondering, I made up my mind.

Contacted second-line engineers and leaders to show the difficulty of the problem.

Anyway, because I had the exact confidence to support me, I took some risks.

It took me four hours to solve the problem that I could easily solve. I was extremely experiencing, "not messing around in the face of danger", "handling properly" and other operations.

Even during these four hours, I took time to send her a few messages.

Asked her how she was feeling.

Her reply was faster than before, which made me very happy. Maybe this is called "I feel happy when I have happy events."

In the next few days, I summarized the experience of this failure and reported it to the headquarters.

As I expected, this opportunity I took advantage of was rewarded as I deserved. The original salary of 14,000 before tax became 20,000 before tax.

It barely reached the middle level in Shenzhen.

In addition, because it is properly handled at the critical moment, users' data loss and loss are saved, etc.

Let customers see the excellence of our employees, etc.

In addition to some reasons I don’t know, the company unilaterally commended my efforts and said that employees like Lin Yizeng who use all their time to specialize in technology are worth learning.

Anyway, I won the Special Outstanding Employee Award, with a bonus of 5,000.

The company's deputy general manager called and encouraged him: "Kobayashi, do your best."

I shared this good news with her as soon as possible.

"I've got a raise!"

=======
Chapter completed!