Chapter 30 Interview with Customer Service
Yin Jun smiled and knew that Lin Leyi was here, so he wrote back: The slogan is wrong, the price will be increased by 200.
The other person replied: If you raise prices arbitrarily, be careful and go to the Consumers Association to sue you.
Yin Jun wanted to tease Lin Leyi again, but when he saw the private messages piled up in the background, he could only get straight to the point: If you want that computer, tell me.
Lin Le replied: We girls don’t play games, so naturally this is the cheapest computer that can surf the Internet to watch TV dramas. You don’t mind that our business is small, right?
Yin Jun directly sent the link with the changed price to the other party and replied: How could it be? It is an honor for me to have Miss Lin take care of my business.
After waiting for a while, there was no reply from the other party. When Yin Jun was about to type and ask, the other party finally sent a text: No! Chaoyong, what do you mean by being so polite? We want to watch something exciting.
Looking at this tone, Yin Jun knew that the person facing him was Song Ziwei. As for Lin Leyi, he was probably suppressed by her other roommates and was trying to take back control of the computer with a blushing face.
Naturally, Yin Jun would not be polite to Song Ziwei, and immediately replied: Classmate Song, don’t be so gossipy, be careful about marrying an ugly man in the future.
The other person immediately replied: Get lost! How dare you offend your girlfriend and best friend, do you still want to hug the beauty back?
If it had been before, Yin Jun might have been a little panicked, but as he got to know Lin Leyi, he realized that she was not as weak and helpless as she seemed on the outside, and was at the mercy of others. Instead, she had her own ideas and would not let her go because of others.
Just a few bad words behind my back, but I doubt and alienate myself.
But just in case, and because he was currently burdened by work, it was hard to break up with this woman, so Yin Jun, who is flexible and flexible, decided to give in temporarily.
Yin Jun replied: I beg the heroine to spare her life, and I am willing to drop another hundred.
Song Ziwei is not a person who is greedy for petty gains. She just wants to gain the upper hand in the quarrel. When Yin Jun relents, she replies with satisfaction: There is no need to lower the price. Since you are willing to lose, my aunt will be merciful and return Lin Leyi to you!<
/p>
Yin Jun replied: Thank you, aunt!
Although the words he typed were respectful, Yin Jun was determined in his heart to let Song Ziwei marry an ugly man, Zhu Jiawei is good.
Song Ziwei was very trustworthy, and as expected, Lin Leyi was on the opposite side, and the message she sent was to explain to him, or to accuse, why the computer was controlled by Song Ziwei.
Sure enough, as Yin Jun thought, he was controlled by her other slender but strong roommate Xia Na.
In response, Yin Jun, who imagined Lin Leyi being helpless and struggling, smiled fondly and replied: Why don't you go to Brother Li and Sister Wang's place for a meal tonight to soothe your heart?<
/p>
After waiting for a while, the other person replied: No, a new pastry shop has opened near the school. Song Ziwei and I want to try it.
Lin Leyi also knew that Yin Jun was working, and after chatting with Yin Jun for a few words, he said goodbye and went offline.
Yin Jun returned to his work, concentrating on it and ignoring the time. It was not until Brother Dahai arrived with a box of lunch that Yin Jun woke up from this state.
"Nearly 60 units were sold in the whole morning. I really saw you right."
Brother Dahai, who was completely relieved and had no more doubts, said happily while chewing leeks.
Yin Jun glanced at Brother Dahai with some disgust. It was not that he disliked the taste of leeks in Brother Dahai's mouth, but that he disliked the other person's previous appearance of worrying about gains and losses and wanting to cry without tears.
"In the morning, did you treat the customers who came to pick up computers with all your heart?" Yin Jun asked while chewing leeks.
"Of course there are some. If there are some that are far away, I will pay for them myself and hire a tricycle to deliver them. If there are more than one from the same school, I will ask the staff to drive a Jinbei to deliver them."
Brother Dahai put down his lunch box, took a sip of ice-cold happy water, and then patted his chest and assured Yin Jun.
"This is very good. We have just opened and we need to accumulate reputation. If we provide such considerate service, we will definitely have customers speaking for us on the Internet, on campus and among friends. This is how good reputation is formed." Yin Jun told Brother Dahai.
I was very satisfied with the way I made it and praised it after swallowing the food in my mouth.
During the next meal, Yin Jun and Brother Dahai talked about some work matters. After eating, they were both busy people and got back to work.
After noon, orders decrease. After all, many customers need to take a nap in the hot summer.
But Yin Jun had no chance to rest, because the students who came to interview customer service arrived one after another.
Yin Jun waited for a while, and more than half of the people who had called earlier showed up, including three girls and two boys.
Although when the news was announced, Yin Jun preferred a girl.
In addition to girls being more attentive and friendly, another big reason is because Yin Jun, as a person who has been there, knows how unstable boys of this age group are, so he is probably doing customer service and just uses the computer provided for him.
Playing games.
However, the two boys who came to apply for jobs at Yin Jun looked like they were poor students from poor families. Under the pressure of survival, their chances of neglecting their duties were very low. Yin Jun was also willing to give these two boys a chance.
Yin Jun, who started the interview, first asked the five people if they knew anything about computers. Most of them got confused looks and negative answers.
Yin Jun was not surprised. Although his recruitment information stated that he needed to know computer knowledge, she also understood that not many students knew this.
It's 2008 now, not in future generations. Many people can learn for free through video platforms. Now, to understand the computer industry, ordinary people still need certain thresholds and opportunities.
However, Yin Jun is not in a hurry about this. What he wants to recruit is customer service, not an installation master. He pays more attention to service attitude and the ability to adapt to changes. As for computer knowledge, after supplementing it, he can cope with the general situation of customers.
No problem.
After Yin Jun distributed the pen and paper to five people, he said the topic.
"The first question is, what should I do if the customer directly exports it and hurts others?"
"The second question is, what should I do if the customer directly requests a discount or price reduction?"
"The third question is, what should I do if the customer questions the quality of the computer as soon as he comes in?"
……
Yin Jun asked a total of fifteen questions, which were all common problems he encountered from customers when he ran a Taobao store in his previous life. Yin Jun did not expect anyone to answer them all correctly, but as long as he answered eleven or two of them correctly, he would be a customer service
potential.
A quarter of an hour later, Yin Jun collected all the answers, corrected them in public, and finally announced them.
"Zhang Li, Luo Xiang, and Li Sijia stay."
The person who applied for the job was naturally smiling, but the person who didn't apply for the job didn't make any fuss. After all, they were all adults, so they just left silently.
After Yin Jun distributed some computer knowledge that he had compiled to the three of them, he gave instructions.
"You must memorize these. Once you memorize them, you will be able to deal with most customers' problems. No matter what kind of customers you encounter, you must never curse or be sarcastic."
After seeing the two of them nodding solemnly, Yin Jun asked about the three people's usual class schedule and made arrangements for them: Zhang Li works in the morning class, Luo Xiang works in the middle class, and Li Sijia works in the evening class.
"In principle, you are not allowed to ask for leave, but I am not Zhou Papi. If you need to ask for leave, you can report it to me in advance so that I can arrange for someone else to take over."
After Yin Jun finished talking about his boss's request, he started asking employees to ask questions.
In order for employees to work harder and to cooperate more harmoniously, Yin Jun is happy to listen to employees' questions or difficulties.
But he didn't expect that the first person to ask questions was not his newly recruited employee, but a girl who rushed over quickly.
Chapter completed!