The staff blushed and had thick necks.

"You can't stand it anymore, right?" He Huan looked at him, "Then why should I suffer this? It didn't happen to me, so I'm advising others to be generous, right?"

"Then what do you want?" The director looked at him.

"I asked her to apologize to me and put her on Yunzhou's travel blacklist!"

Several people's eyes widened in shock.

"Pudacuo asked the tourist who slandered me to apologize to me, and he was blacklisted!"

"That tourist was on the blacklist because he threw cigarette butts, not because he said anything about you."

He Huan said silently, yes, if he hadn't thrown the cigarette butts, he would have most likely apologized.

"Have you discovered your problem? Xiao Bailong." The director looked at him, "When you encountered tourists making things difficult, you did not resolve or appease them. Instead, you intensified the conflict step by step, making the tourists more and more angry.

The angrier he gets, the more he will take action in the end."

He Huan was speechless, this actually became his own responsibility!

"We also read the tourists' report letters." Everyone exchanged glances, "Now that I've seen the video, you really didn't handle it properly."

"Then you teach me how to deal with it."

"The tour guide service standards say that when faced with tourists' difficulties and insults, tour guides should listen to the other party's requests calmly and resolve them in a humorous way." The director said, "You should have many questions like this in your exams. You should pass the exam.

Very good, you shouldn’t not know!”

"Your service standards are written wrong in the book! I was very naive when I took the exam! But if I really become a tour guide and I take the exam again, I'm afraid I won't be able to pass! This is unreasonable!"

He Huan said, "People have insulted me, how can I still be calm? How can I still be humorous? I am not a human being? I have no emotions?

Let me ask you, if this video swaps identities and turns into me asking tourists to kneel down and me pushing them, what kind of punishment will I receive?"

Everyone looked at each other. He Huan also looked at them, "Huh?"

If you insult tourists, you will apologize, fine or even revoke your tour guide license, let alone take action. That is basically banning you from the tourism industry.

He Huan looked at them, "They are all human beings. Why should she not be punished at all if I were the tour guide?"

The director lowered his head and scratched the corners of his eyes.

"The tourism bureau is not just for protecting tourists, right? You are managers. When tour guides are treated unfairly, you should also be protectors, right?"

"Xiao Bailong..." the director said, "I understand your feelings very well. But... the tourism law is an industry standard and it is internal. We really do not have this right to tourists.

Tour guides are under our control, and we can regulate your behavior. But tourists are not under our control. Therefore, any uncivilized behavior by tourists will be dealt with by the public security.

For example, the one at Pudacuo was handed over to the forest police. You also reported it to the police. You see, if... no real harm was caused, it would be difficult for the police..."

The director sighed, "That's how the service industry is. So we can only comfort you internally."

"The Grievance Award! Really?" He Huan laughed angrily, "The Grievance Award is indulging the uncivilized behavior of tourists! It is the secondary harm inflicted by the industry!

I think that the service industry needs service quality and attitude! But it does not mean that service staff should be inferior to others! Customers are not Gods who can run amok!"

"We really do not have the right to make any demands or penalties on tourists because she does not involve damaging public property and endangering public safety."

He Huan looked at them, "It seems that my safety and dignity don't matter. As my management department, if you can't fight for justice for me, then I will fight for it myself!"

He Huan stood up.

"Little White Dragon..."

He Huan walked out.
Chapter completed!