There are not many wine and dishes on the table, but the chefs in the suburban villas are all carefully crafted, which is very particular. After all, those chefs from Qin Changqing come here at a high price and ask them to do this.

The chef who can be targeted by Qin Changqing is definitely more skilled than the chefs in Yanjing Hotel.

Wei Mengqi and Cao Shengli, who were drowsy just now, became energetic and drank several drinks with Chen Chu before stopping.

"Speaking of this, I want to pay a cup to Mr. Chen. When he was in the Economic and Technological Development Zone, Mr. Chen built the Yanjing call center there, and now he has placed the Chuke Technology Headquarters in the new district!"

Yu Tingzheng raised his wine glass to Chen Chu. Even Yu Tingzheng had to admit that Chen Chu has helped him a lot in recent years. Whether it was the Yanjing call center in the Economic and Technological Development Zone or the current Chuke Technology Headquarters, Yu Tingzheng knew how much investment these industries were.

When they heard Yu Tingzheng talk about this, Qin Changqing, Yang Shihang and others couldn't help but look at Chen Chu curiously. They all knew that Chen Chu had invested in the construction of a huge call center in the Economic and Technological Development Zone, which was known as the number one in Asia and the second in the world, second only to the old European comprehensive call service provider. It is the most advanced and most comprehensive Asian call center group in the world.

But Qin Changqing and the others didn't know what this call center is. Chuke Technology has not released the financial report of the call center. It was just that it was developing well. The location of the Yanjing call center was originally located in a remote area of ​​the Economic and Technological Development Zone. Now that area is starting to be traffic jams, it can be seen how it develops.

Chen Chu and Yu Tingzheng had a cup and said with a smile, "This is wrong. It should be that I thank Tingzheng, you are. If you hadn't invited the call center to settle in the Economic and Technological Development Zone, the size of the call center now would not have reached this level!"

Hearing the words of the two, Qin Changqing couldn't help but ask Yu Tingzheng curiously, "Tingzheng, how is Lao Chen's Yanjing call center now?"

After looking at Chen Chu, Yu Tingzheng drank the wine in one sip. Yanjing Call Center is not only a project of Chuke Technology, but also Yu Tingzheng's most proud project in the Economic and Technological Development Zone in recent years. This project he introduced, even if he left the Economic and Technological Development Zone, as long as the call center is still in one day, no one can forget him!

"This year, the output value of Yanjing call center will reach 4.4 billion yuan, accounting for 65% of the total output value of domestic call centers!" Yu Tingzheng said casually about these data.

The Economic and Technological Development Zone is also one of the shareholders of the Yanjing Call Center. In fact, in the current Economic and Technological Development Zone, whether it is Yu Tingzheng or other supervisors, you may not understand other companies in the Economic and Technological Development Zone, but you must definitely understand the Yanjing Call Center.

Yanjing Call Center is already the company with the most taxes in the Economic and Technological Development Zone, the company with the most jobs, and is also the company with the most comprehensive income in the Economic and Technological Development Zone. An industrial group is being formed around Yanjing Call Center.

Yu Tingzheng's plan has not been completed yet. If he can give him a period of time, he can still make a huge change in the Economic and Technological Development Zone. What Yu Tingzheng is preparing to build a new industrial group around the Yanjing Call Center, and integrate the industrial chains such as e-commerce, communications companies, insurance, aviation, and banking to form an industrial group with huge scale and mutual cooperation. Unfortunately, it is not a pity that he will not wait for him.

"The second phase of the Yanjing Call Center has been completed, and the third phase of the project will be invested next year. If all the staff are full, the entire call center will exceed 100,000 people. The call center's business is still in development. It is possible to finalize several major projects next year, and sign several years of cooperation agreements with the four major domestic banks, five major insurance and three major communication operators. It is expected to get orders of at least 7 billion!" Yu Tingzheng said.

Hearing this number, Qin Changqing's hands holding the wine glass were hanging in the air. Not to mention Cao Shengli, his eyes were staring into bull's eyes. An unknown call center actually made such money, which was far beyond their imagination.

In fact, what Yu Tingzheng said is quite conservative. This year, the focus of call center revenue is to expand its business, that is, to cooperate with major industries. Regardless of whether it makes money or not, as long as you can get the order.

Industries with huge customer service demand, such as banks, communication operators, insurance companies, aviation, railways and other industries, have also cooperated with call centers for the first time. No matter how much the call center is boasting, they would not dare to hand over too many orders to the call center without cooperation.

On the contrary, emerging technology companies such as game companies, small and medium-sized electronic companies, mobile phones, and computers have long been troubled by the after-sales and customer service with heavy business. The pressure to establish a customer service department independently is too high and the cost is too high. The emergence of Yanjing call centers is like timely rain for these industries.

In order to reduce costs, game companies, e-commerce companies such as eBay, Dangdang, and Zhuoyue directly packaged their customer service business to Yanjing call center. In addition, customer service services such as SG Games made Yanjing call center revenue exceed 4 billion, but in fact, these are just Xiaohe only showed her sharp corners.

The real big end still belongs to those banks, the three major communication operators, the bosses, several airlines, and other industries. You should know that users in these industries are often hundreds of millions. No matter how powerful they are, the customer service will never be full.

The cooperation with Yanjing Call Center has allowed these giants to taste the sweetness of being a hand-off manager. For example, after contracting Yanjing’s customer service business this year to Yanjing Call Center, and reducing huge labor costs, Yanjing Mobile’s performance has increased by more than 15% this year. Compared with the fees for Yanjing Call Center, it is really cheaper. You can imagine what choices several major communication operators choose.

There are already banks, insurance and Tie Boss who have been under heavy burdens. They want to sign a separate cooperation agreement with the Yanjing Call Center, that is, the call center will establish a separate department to cooperate with them, train them separately, and then this department will only do ticket service business related to Tie Boss!

The Yanjing call center is still in preparation. If the call center takes these big orders by next year, the revenue of the entire call center can almost explode.

"Old Chen, you are so unkind!" Cao Shengli said to Chen Chu with resentment. He felt that he was starting to feel heartbroken again. He drank the Laobai in his mouth and it was no longer fragrant. It started to become bitter. The more he drank Cao Shengli, the more he was!

Seeing Cao Shengli's big and thick man with a resentful look on his face, Chen Chu couldn't help but smile, looked at Cao Shengli and said, "Don't just listen to the wind and rain. The call center made a lot, but in fact the profit is not high, and it is not even as good as the income of Yanjing Sports Club!"

"Manpower costs basically account for half of the cost of Yanjing call center, especially the Yanjing call center is still developing a foreign trade call business. This is a huge cost, but it is necessary to do it!" Chen Chu poured a glass of wine for Cao Shengli and said.

Yanjing call center is still expanding wildly. What it needs is not only to be able to answer calls, but also to be professional training, skill training and even some psychology. After all, it is a third-party customer service. What it needs to do is to help customers solve problems instead of driving away users. Those who have worked in third parties know that those who work in third parties are basically angry at both ends. Without certain psychological qualities, they may not last long.

In addition, it is a piece of foreign trade. This is a piece of fat, and it is huge fat. How important is domestic foreign trade in the domestic economy every year? You can know how much profit the industry is. This is what Yanjing Call Center wants to take.

To do foreign trade customer service business, professional foreign language talents are needed. If you want to invite those graduates from colleges and universities to join the Yanjing call center, how can you hire someone if you don’t get a high salary?!

Even if the Yanjing Call Center chooses to train customized talents by itself, that is, cooperate with major training institutions, the call center recruits personnel to the training institution for training, and then signs an agreement. After completing the study, go to the call center to work. The entire process fee is borne by the call center, and salary is also paid, which is equivalent to free paid training.

Even if we take two-pronged approach and establish a foreign trade customer service business, the call center is very difficult. This thing cannot be bought immediately with money. It takes time. Even if we grow a cabbage, we have to wait for a few months, let alone cultivate a professional talent. However, the call center has to do these things. If we do it, there may be losses. If we don’t do it, we will almost give up the entire market!

In addition to labor costs, the cost of heavy bandwidth, call center servers, call host systems and other hardware has always remained high. This is because of the large-scale establishment of call centers. The cost is compressed. If other companies do it, the cost will be even higher.

In addition, the scale is constantly expanding, and various emerging equipment is constantly upgrading. It requires a lot of funds to recruit personnel and purchase equipment, as well as profit sharing and taxation. The shareholders of Yanjing Call Center are not only Renren Technology, but also the Economic and Technological Development Zone also has to take away some of the profits and taxation.

This makes the call center, even if it makes more money, still cannot keep up with the speed of spending. Since its establishment, the call center has no sense of existence in Chuke Technology, and it has not paid a penny to Renren Technology, which manages it, let alone Chuke Technology.

Even within Chuke Technology, if it weren't for the department that cooperated with the call center, such as SG Games, Renren.com, Renren Music, etc., the customer service business was handed over to the call center, and there was still some impression of the call center. Other departments would have forgotten that there was a call center that was a call center, which was really invisible!

After listening to it, Qin Changqing, Cao Shengli and Wei Mengqi basically lost interest in call centers. Call centers have huge development potential and may even become the overlord of the call business industry in the future. However, this industry with high investment, high cost, slow returns, and no returns at all is really not their product. Cao Shengli still likes the type of Oriental.com, which is simple, crude and direct, and returns in a year, and it is still a dozen times the return!

"Mr. Chen, I heard that the call center is developing a new system and a comprehensive call business platform. When will it be launched?"
Chapter completed!