People often lose themselves in huge surprises.

Especially people like Chen Ou, the big events they have experienced before were just starting a gaming platform.

This time the outbreak of Jumei Youpin exceeded everyone's expectations. Naturally, some problems followed.

If no one reminds us, the losses will be enough to make people sigh!

Lu Heng didn't want to hear Chen Ou say "I'm sorry" to him again, so when he was triggered, he thought of calling him to remind him.

"First of all, there is the problem of the website server. As you just said, there are nearly five million visits every day. Can such a huge number of visits be supported by the previous server carrying capacity of Jumei Youpin?"

Chen Ou was stunned. He wanted to say that it was probably possible, but his rationality told him to do a test and then answer Lu Heng's question seriously.

"Director Lu, please wait two minutes!"

Lu Heng didn't rush him, just hung up the phone and waited for his reply.

On the other end of the phone, Chen Ou put the phone aside, quickly turned on his computer, and logged into Jumei Youpin's website with an ordinary user account.

The moment he logged in, his heart skipped a beat.

slow!

He had never seen it take so long to log in to Jumei. It took a full five seconds to log in.

You know, the network where his company is located is very good, completely faster than ordinary home networks.

After reluctantly logging in, Chen Ou started to randomly click on a few products and enter the interface, which was even more shockingly slow.

Especially when he had chosen a lipstick and was about to pay the bill, a message that he could not pay suddenly appeared.

Chen Ou gritted his teeth, the server was down!

The huge access traffic caused the poorly prepared server to crash, resulting in slow loading interfaces and even inability to pay.

And he could imagine the consequences of this situation in an instant.

The user experience is extremely poor, and the number of lost orders is even more difficult to calculate.

Taking a deep breath, Chen Ou forced himself to calm down and did not go to the website maintenance department immediately. He knew that Lu Heng had called specifically and the so-called crisis was definitely not this one.

"Director Lu, I just tried it and it turns out that the company was not prepared enough and a problem occurred. I will send someone to solve it right away!"

Listening to the sudden sound, Lu Heng shook his head.

"One more thing, have you considered it?"

"Say it, I'll listen!"

"You just said that the number of orders every day exceeds 300,000. In just half a month, the order volume is close to that of the previous three months, and it is still on an upward trend. Then let me ask you, what is the order volume of the previous day?

It takes four or five days to deliver it to the user. Now the number of orders has increased several times. With your logistics capabilities, how many days do you plan to deliver the order placed by the user today to the customer? Ten days? Half a month? Or a month?

"

Cold sweat flowed down Chen Ou's back silently, and even his armpits became moist.

His eyes dazzled for a moment, and he felt a buzzing sound coming to his mind.

Logistics is not just as simple as shipping and delivery.

This also involves a huge logistics network, merchants deliver goods, they receive goods, warehouse management, classified storage, followed by packaging, packaging, etc.

After doing this, you still have to contact the courier for shipment, distribution, and even door-to-door delivery.

If the customer is not satisfied with the product, returns and exchanges are included.

Moreover, the potential of this logistics system is extremely limited and can be fully displayed digitally.

Once the order pressure exceeds two times, Jumei Youpin's logistics system can almost be said to be paralyzed.

Chen Ou could even imagine that a customer placed a simple order for a lipstick today, which was supposed to arrive in a few days.

But the goods shipped today will most likely be from five days ago, or even more than ten days ago.

And today's order has to be postponed to the corresponding sequence.

When the goods arrive at the customer's hands, the time is exactly what Lu Heng asked, half a month or a month.

Wiping the cold sweat from his forehead, Chen Ou said dullly: "Director Lu, I understand what you mean. I will deal with this matter as soon as possible and try to minimize the scope of impact!"

Lu Heng nodded and said calmly: "There are still many questions, such as your website customer service, the number of after-sales customer service, your service attitude towards customers, large order negotiations with upstream merchants and after-sales processing, etc. I don't need to say

Too detailed, don’t focus on the impact of the advertising explosion for the time being, but calm down and pay attention to things in the company."

"Having said all that, I'm not teaching you how to solve these problems step by step. I just want to tell you that you must do your best to adapt to the situation! If there are not enough people, you can hire temporary workers! Even if you do it yourself, even if the other party only

Buy a pack of face masks, order just one nail polish, and don’t ignore your customers.”

"Any e-commerce company relies on the accumulation of customers one by one. Once there are small-scale negative reviews, the negative impact will be the greatest. Jumei Youpin cannot be just starting to gain momentum and has not been suppressed by competitors.

Be abandoned by your own users!”

"Okay, that's all I have to say today. I guess you're in a hurry now, so go get busy! Well, if you need help, give me a call."

There was a slight silence on the other end of the phone, and then two simple words came, "Thank you!"

Turning off the phone, Lu Heng rubbed his brows. He should have reminded Chen Ou earlier, but he had always ignored this.

It’s not that Lu Heng couldn’t guess what Jumei Youpin would face next. After all, this kind of situation often happens during Double Eleven every year, or during Taobao and JD.com’s promotional festivals.

Lu Heng must have guessed it.

He just subconsciously thinks from his own perspective.

Lu Heng started his career as a salesman, and his ability to adapt to situations is definitely top-notch.

Once sales are about to explode, he will be able to react quickly. Whether he relies on various forces or even goes into battle naked, he can deal with it one by one.

But Chen Ou is different.

He started out as a technician, and now he suddenly has to manage the company's general business. Even after several years of hard work, he can already do it with ease.

But Chen Ou had never encountered a situation like this one before, and he couldn't react.

Lu Heng pursed his lips and smiled, okay, just give him a heads up and try to make up for it later.

Anyway, this time is a lesson and an accumulation of experience. No one can master everything in one day.

At the beginning, Ma Yun, Liu Qiangdong and others were also very busy with this kind of thing. Ma Yun even acted as customer service to solve problems for users.

After Chen Ou experienced this, he must have gained experience in the future.

Lu Heng no longer thought about this matter, but rushed to Yuzi Technology to prepare for a meeting.

On Jumei Youpin's side, Chen Ou, who looked solemn as soon as he hung up the phone, notified all managers to convene an emergency meeting.
Chapter completed!