Speaking in public is a challenge for many people;

Including Ma Yibo in the previous life;

Because of this kind of public speaking, Ma Yibo also suffered a lot when he started his own business in his previous life;

Once, through his own efforts, Ma Yibo had already introduced his product to the users. When the leader asked Ma Yibo to tell them all;

As a result, things went wrong, there were too many people, and Ma Yibo was always mumbling when he spoke;

Although that speech was a failure, fortunately the product was still attractive and customers did not abandon it because of Ma Yibo's nervousness;

But after that time, Ma Yibo spent 9,999 yuan to sign up for a public speaking training class and was able to overcome this problem.

With the first person taking the lead, the atmosphere at the scene was much better. At least it was not as serious as Ma Yibo's speech just now;

As a partner of Aunt Qin's two stores, Wang Weihua cannot be described as surprised by Aunt Qin's development during this period, because Aunt Qin's development speed has surpassed Wang Weihua's knowledge of vegetable shops;

Every time he summed up Aunt Qin, Wang Weihua felt like he was in another world;

This time, Aunt Qin's opening not only had the usual routine, but also attracted the so-called self-pleasure;

Wang Weihua had never heard of the self-heating pot before;

But after following the operating instructions and trying it out once, I knew from my heart that this self-heating pot has great potential;

It tastes good, is easy to heat, is not expensive, and is suitable for home and travel!

On the first day that Aunt Qin's ten stores opened, there were many people interested in the self-heating pot, and they all made various inquiries. Obviously, many people were interested in the gorgeously packaged and appetizing self-heating pot.

Want to know more;

But not many people bought it at that time;

After all, the current self-heating pot is just a new thing;

For the elderly, it is useless;

But there are also a few young people who, after seeing the introduction of Zihaiguo, tried to buy one or two boxes to take home;

The first day was spent with mediocre sales at Zihai Guo, but Aunt Qin’s store business was still as good as ever.

However, starting from the next day, the self-heating pot exploded, and more and more people bought it;

Wang Weihua didn't know what was going on at first, but he finally found out the reason after asking a few customers;

Yesterday, after an owner bought a self-heating pot, he tried it and felt very good, so he spontaneously posted about the Amway self-heating pot in the QQ group of owners, saying that the self-heating pot is very convenient and delicious;

The owners who can be in the QQ group are all young people;

Young people are often the most receptive to new things;

This has also resulted in the hot scene of self-heating pot today.

With such a good model as Aunt Qin’s store and a product like Zihai Hotpot, can Aunt Qin not become popular?

Moreover, Wang Weihua is now completely tied to Aunt Qin, and the interests are shared;

Only if Aunt Qin’s business gets better and better, will Wang Weihua earn more and more;

Therefore, Wang Weihua pays more attention to Aunt Qin than others.

"Mr. Ma, dear colleagues";

"The example given by Mr. Ma just now is very representative and very common. I believe that as a store manager, everyone has encountered it more or less";

"Now, our Aunt Qin has monitoring, so it is easier to deal with. Even if the user is particularly difficult to deal with, as long as the monitoring is taken out, the other party will shut down immediately";

“However, unless it is absolutely necessary, using surveillance to prove one’s innocence is the last resort”;

“When we do community business, what we do is actually connections and reputation, and what we do is harmony”;

“Even sometimes, even though we know it’s the customer’s problem, we still have to grit our teeth, smile, and apologize”;

"Why?"

"Because the other party is our food and clothing parent."

"Perhaps, we don't care about one or two customers at all";

"But they are community owners, and they all have their own social circles. Although the social circles of such people are probably very narrow, we are just afraid that if the other party comes back and talks nonsense, before we know it, the customers will all

A lot has been lost and we don’t know anything about it”;

“If you want to remedy or make up for it, there is no way to do it”;

"In the past, when we opened our own store, everyone would be the same and would not install monitoring equipment at all. Everyone knows the reason is that it is too expensive";

"At that time, this situation was even more common. If you were not careful, someone might leave without paying, let alone skip one or two dishes."

"When we found such a customer, we did not make a big announcement. Instead, we took care of the customer's face. We not only reminded the customer, but also prevented the customer from losing face in front of others, so that they would recognize our store more."

“Of course, there are people who are too arrogant and refuse to change despite repeated advice, but such cases are rare”;

"Once we really encounter such a rare person, as long as we find that the other person has arrived, we will follow him all the way, so that the other person has no chance to do anything. If this happens once or twice, the other person will not come back."

"Therefore, when opening a store and doing business, what is important is to be friendly and make money, and always be accompanied by a smile";

“When you do well and get a reputation, that’s when you make money”;

“Between making money and being angry, I guess everyone chooses the former”;

"Who doesn't want to go to the end of the world with a sword and fight indiscriminately?" "But harmony and wealth are the way we live in the world."

Ma Yibo has some insights every time he hears Wang Weihua’s sharing;

Perhaps this is what makes Wang Weihua unique.

…

When Wang Lifen was in Guancheng in the afternoon, he also heard that an order evasion incident occurred in Aunt Qin's shop in the afternoon. Of course, Qiu Feng called to inform him;

Although the specific situation is not yet known, there is no need to distinguish who is right and who is wrong;

But blaming each other or quarreling with customers is beyond the purpose of the community service industry;

As for the example Ma Yibo just gave, Wang Lifen knew what happened in the afternoon;

This kind of thing is not too common in the supermarket field;

But it also tests the emergency response capabilities of store managers and employees;

If it is handled well, everyone will be happy;

If it is not handled well, it is likely to affect Aunt Qin's overall image in this community.

"Mr. Ma, colleagues, hello everyone";

"Although I am not responsible for specific store work now, I have done a lot of specific work before";

"At the beginning, after our Aunt Qin's first store opened, I was still a cashier at that time";

"One day, I also discovered this situation";

"At that time, I just smiled and kept looking at the aunt's handbag. I didn't pay for the other party. I just stared there and pointed at the other party with my eyes."

"Auntie is not a stupid person, otherwise she wouldn't do such a thing";

"After seeing my hint, the aunt took out the contents of the handbag nonchalantly";

"What I want to say is that there are many ways to deal with this kind of problem, but there is only one purpose, which is to take care of the customer's face and solve it in an amicable manner";

"Even if we have done a lot and hinted many times, the other party still refuses to admit it. We should not let the situation escalate";

"Of course, it is not just a matter of weakness and concession. This degree is something we must slowly accumulate from our daily work to master this standard."

Twenty-one people, each sharing their own opinions and solutions;

Of course, there will be similarities;

After all, when dealing with the same problem, especially if it is not encountered on site, it is difficult to improvise;

No matter how good the rehearsal is now, maybe it really happened, and my mind is completely blank. Only when I think back afterwards will I realize the good or bad way I handled it at that time.

…

"Hello, Mr. Ma, hello all colleagues";

Ma Yibo saw a young girl standing up who was a little trembling when she spoke;

This little girl is slim, shy and cute;

As expected, this girl is the stubborn and hard-working little girl in Ma Yibo's mind;

Xiang Qin!

To be honest, Xiang Qin at this moment is in his early twenties;

My previous work experience was extremely difficult, but I worked quietly alone to make money, and I had never spoken in front of so many people;

Xiang Qin has never been so nervous when facing many customers;

Because when facing customers, especially many customers, everyone is busy with their own business. There are only a few people listening to what you are saying;

But this time, everyone was watching her;
To be continued...